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Updated: 08/09/2022:    If you've ever wanted to know every term and method relative to social engineering, Irrespective of your level of experience, then you've come to the right place. This SEing encyclopedia, has everything you need pertaining to common terms and methods that're used In today's world of exploiting the human firewall. All topics Include a brief description, as well as a few examples of how each term Is used In a sentence- which will be of benefit to those new to the SEing sector. To help refine your search, I've added a table of contents, whereby you can pick and choose exactly what you're looking for. 

How To Get A Replacement Item

 


How To Get A Replacement Product Instead Of A Refund

Each and every social engineer, differs to some degree with their needs and wants when hitting stores to obtain goods absolutely free of charge. Be It a female who has an Interest In cosmetics, rings & bracelets and beauty products, or guys that predominantly focus on tech-based stuff to the likes of GPUs, SSDs, Apple AirPods, laptops and so forth, at the end of the day, the objective Is to deceive representatives to perform actions that they're not supposed to do - namely credit bank accounts for the cost of the purchase Item or dispatch a duplicate product at their expense.

Evidently, I'm not referring to old-school SEing consisting of (but not limited to) pretexting, tailgating, spear phishing, quid pro quo, phishing and the rest of the names that someone manifested with their fanciful Imagination. All that has been around for decades, and In today's world of social engineering, It's taken over by a much more sophisticated breed of human hacking known as "company manipulation and exploitation" - which (as Its name Implies), Is used to exploit companies and manipulate their reps for refunds and replacements.

If you're reading this from an Intermediate or advanced standpoint, or perhaps operating as a refunder by offering your services to Inexperienced SE'ers, you'd know exactly what It takes to penetrate every company's defence mechanism to get the job done a lot more often than not. Moreover, for the most part, there's no doubt you're aiming to acquire a refund with each attack vector, however due to the nature of some traditional methods such as the "double dip", "triple dip" and the "serial number method" (more on those further down the page) there's no choice but to ask for a "replacement Item" at some stage while the SE Is In motion.

Yes, you read that right - a "replacement" must be Issued In order for the SE to move forward and/or conclude, and although at times It's not too difficult to get one (or two) sent to your home, there are Instances when social engineers experience complications, and that's where I come In. What you will learn today, Is "how to get a replacement product Instead of a refund", specifically for the three aforementioned methods - double dip, triple dip & serial number. I've also discussed the excuses to get a replacement Item, but first, let's check out how It's defined as per the following topic. 


What Is A Replacement Item?

Even though the above title Is pretty much common sense, self-explanatory and does not require any elaboration whatsoever, It's not so obvious to beginner SE'ers who've "yet to make a start" with social engineering online retailers like Argos, Amazon, Nike, Adidas, ASOS, SteelSeries, etc. If you're part of that equation, then keep reading, but If you've hit many SEs here and there, feel free to skip this guide altogether. Okay, In terms of SEing goods without paying a single dime, there's only two ways It can be done - refund your account, or have a "replacement" dispatched to your address

A refund speaks for Itself so there's no need to explain It, but with regard to receiving a replacement Item, I'll provide a demonstration using the "faulty Item method" as follows. When products are purchased that require some type of functionality to operate, they don't always come shipped In their faultless condition. Factory defects are Inevitable and companies are aware of It, but do not disclose It to consumers. Social engineers also have knowledge of this, and use It to their advantage with the "faulty Item method", by saying the product they've bought stopped working, or It didn't function right from the get-go.

Of course, there's nothing wrong with It, you're just pretending It's broken for SEing purposes. It's standard procedure for the representative to go through a few troubleshooting steps to Identify why It's not up and running, and after he's satisfied It's defective, he'll ask you to return It, and rather than generating a refund, a "replacement" will be Issued at no extra cost. Naturally, you would've used (for example) the boxing method to circumvent sending It back. Now that you have an understanding of how replacements are structured and utilized, It's crucial to know "when to ask for a replacement", so we'll delve Into It right now.


When To Ask For A Replacement Item

After the claim has been approved and finalized by the rep/agent, the majority of SE'ers would prefer to have a refund deposited Into their bank account - for the fact that they can use the cash to buy anything that comes to mind. However as already mentioned In the third paragraph of this article, there are a few methods that rely on a "replacement Item" either In Its entirety, or as part of Its formulation. At the time of this post, there's three methods In total that require replacements to achieve their objective. I've covered each one In the subtopics below, starting with the "double dip method".     


The Double Dip Method 

When SEing a company In a typical social engineering attack, It's "only done once", and the customer service rep will credit the SE'ers account within x-amount of business days. That Is how a normal SE Is performed against online stores - one claim, one refund and It's over and done with. But when using the "double dip method", the social engineer will SE the same company and the same Item "twice" hence "double dipping!". Now the next part Is very Important, so pay attention to what I'm saying.

A refund cannot be accepted on the first SE, because If It Is, you won't have an Item to double dip - the claim will end there and then, therefore a "replacement" must Initially be sent. So how do you say that you'd like a replacement Instead of a refund? Simply tell the rep that "you need the product for a gift" (more on this In the last topic). Moving forward, here's how the double dip method works. For the purpose of this tutorial, I'll be referencing the SE'er from a third-person perspective and not yourself. 

Let's pretend the social engineer wants to SE "two AirPods from the same company" without spending a cent for either of them. Firstly, "he orders just the one pair" and decides to use the DNA method. After convincing the company the Item was (seemingly) not received, they sent out a "replacement" - meaning another set of AirPods. The SE'er now has two AirPods, but only paid for one. That's a standard SE, next comes the double dip. The social engineer calls the company and says the replacement AirPods (that they just sent), are defective.

After troubleshooting the AirPods to no avail, the rep/agent asks to send them back. The SE'er uses the boxing method, thus only returns the box without the AirPods. Remember: So far, the social engineer still has two AirPods, but only purchased one. The representative thinks that they were stolen In transit, and "refunds the AirPods". As a result of every event, the SE'er has successfully SEd "two AirPods" - one using the DNA method, and the other with the boxing method. In other words, he's double dipped! Given he was Issued a full refund, he now has two AirPods totally free of charge. Okay, It's time to see the triple dip method In action.  


The Triple Dip Method

This method Is all about SEing the same Item from the same company "three times In a row", by using a combination of three different types of methods. It's similar to the double dip method, but In this case, "both the first and second Item must be a replacement", otherwise It will not serve Its purpose - a refund obtained (at the end) to conclude the triple dip. Because It takes a number of steps to complete, It can be somewhat confusing, so I've listed the three dips with their respective methods In the subtopics below. The product that will be SEd, Is an Apple Watch Series 7.   


1. The First Dip (Replacement) - Using The Missing Item Method

The missing Item method Is used by saying that the Item ordered from an online store, was missing when the package/box was opened, right after It was delivered by the carrier. For example, you've bought an Apple Watch Series 7 with a case weight of 39 grams from Amazon, and had It sent to your home by their carrier partner. Upon "opening the box", you'd contact Amazon and tell the rep that nothing was Inside - the watch Itself was missing. Unless the rep/agent Is brain-dead and approves the claim on the spot, the company will open an Investigation and liaise with the carrier who serviced your delivery.

What they specifically check, Is the "weight" recorded at the carrier's weighing facilities - to establish whether the watch was enclosed In the package. Given the Apple Watch Series 7 Is as light as a feather (at 39 grams), It bypassed detection, therefore there was no evidence to suggest It was In the package, and the claim was finalized In your favor. As you're aware, It's paramount to get a "replacement", so prior to the representative generating a refund, tell him that you lost your credit card and had to cancel It, hence he'd have no choice but to dispatch another Apple Watch Series 7. That takes care of the first dip, next Is the second dip.


2. The Second Dip (Replacement) - Using The Wrong Item Received Method     

Errors In picking & packing orders happen In every warehouse environment, regardless of the company's state of the art logistics facilities and as such, social engineers use the "wrong Item received method", by saying that the product ordered, was not the one that was received. Evidently, It was the correct one, but you're stating It wasn't to SE the company. Now you will be asked to return the (seemingly) wrong Item and you'd do exactly that, but It's vital to be methodical with the "nature of the wrong Item", and not just send something at random.

Here's what I mean. Firstly, create a fake online account, that's not associated to your main/primary account. Next, buy a very cheap Item from the same company that weighs roughly the same as the one you're SEing, be sure It's sent to another address, and "use that as the wrong Item you'll be returning". When the company receives It, It'll be scanned and because It's part of their Inventory, they'll think they did In fact send you an Incorrect Item. To get "replacement", use a VCC (Virtual Credit Card) and dispose of It before the rep has a chance to refund your account.
   

3. The Third Dip (Refund) - Using The Disposed Of The Faulty Item Method

This Is the third and final dip, and will essentially complete the triple dip method, whereby the SE will succeed with having "three Items In your possession" - all absolutely free. In this demonstration, the "disposed of the faulty Item method" will be used as follows. After the carrier driver dropped off your package, get In touch with the rep/agent and say that the Apple Watch Is dead - no power whatsoever. Under the circumstances, he'll ask you a few questions to try and determine why the watch Is not working, and when It's deemed defective, he'll ask you to return It.

Of course, you're one step ahead of the rep and said: "The Apple Watch exploded, and It was Immediately thrown out for safety concerns". Yes, the watch Is susceptible to exploding out of nowhere! In addition to that, you've also mentioned: "I've sustained a burn to my hand, but the doctor said It's nothing to worry about". Can you see what just happened here? You not only used health & safety as the reason for disposing the Item, but also ensured that It (apparently) caused an Injury to your hand.

Companies take health & safety very seriously and as a result, they're obligated to address all Issues brought to their attention. Given your claim of the watch exploding Is factual and Is certainly justified, the severity of the Incident warrants a refund at the minimum, so tell the representative to deposit the cash Into your bank account. If he Insists on a replacement, say that you're fearful of experiencing the same (exploding) episode again, and you'll find he'll generate a refund with little hesitation. The entire triple dip method Is now complete - you have three Apple Watches at no cost to you!


The Serial Number Method

Although a refund Is attainable with this method, It can be rather complex to prepare the requirements on your end, thus to keep It simple, I'll solely focus on acquiring a "replacement", so let's rip Into It. The most common way to social engineer online retailers, Is to buy the Item first, and then use any of the traditional methods thereafter. The main advantage of this methodology, Is that you have (where applicable) more than one suitable method, hence can select the one that's most likely to work In your favor.

It's all well and good when funds are readily available to make the purchase, but not every SE'er has money to spare, and that's when the "serial number method" comes Into action. Naturally It relates to products that contain serials, like computer keyboards, AirPods, SSDs, speakers and the list goes on. Here's how to execute the method. You'd first grab a serial number (that's still under warranty) of the Item you wish to SE, and use It to claim a "replacement" by contacting the rep/agent and Informing him that the Item (the serial belongs to) Is not working.

The rep will then ask you to perform some tasks with your product (which you clearly don't have), so everything he says to try and get It to work, such as turning the device on & off, removing & reinserting the battery Into place etc, you'll tell him It's still not functioning. When he's satisfied that the measures to resolve the matter did not fix the Issue, a "replacement" will be approved and dispatched to an address of your choice.         

Effective Excuses To Get A Replacement Item

The last topic I'll be discussing, Is three of the most effective excuses to basically "force a replacement Item", and If you follow each one exactly as written, there's every reason you'll succeed on almost all occasions. To avoid congestion, and given this article has exceeded Its reading time by a lot more than what I anticipated, I've limited the subtopics below to a single paragraph - starting with "Need The Item For A Gift".     


Need The Item For A Gift

There's no doubt that this approach Is blatantly obvious, and simply relies on using the term "gift" to have a "replacement" sent, however some reps can be quite stubborn, thereby they may tend to remain adamant on refunding your account. If you experience that, you must communicate In a way that demonstrates a sense of urgency, and here's how It's done. When asking for a replacement Item, be sure to say It's a birthday present for your unwell son who's celebrating It In six days time, and due to his sensitive condition, you cannot afford to disappoint him. It's extremely likely the rep will sympathize with you, thus comply with your request.


Lost Your Credit Card

Before I begin, this excuse Is evidently based on the grounds you've used your credit card to purchase your product and the good thing about It, Is that It does happen legitimately - which Is what makes It so believable. The title of this topic says It all, so there's no point going Into detail on the Ins and outs of Its execution. All you need to do on your end, Is get the timing right, meaning telling the rep/agent you've "lost your credit card" (and awaiting a replacement card) the moment you've received confirmation of the claim's approval. All In all, he cannot deposit money Into an account that doesn't exist!


Cancel Your Virtual Credit Card

Unlike your normal credit card that's used to buy stuff at your local mall by Inserting or swiping It In the machine, a "virtual credit card" Is quite the opposite - It's not a physical card, but rather some random number generated by the VCC provider. In other words, It's a "temporary 16-digit number" with an expiry date and a CVV number - that works the same as your plastic credit card, but with one major difference - you can cancel the virtual credit card number anytime you like and get a new one, then keep repeating It as necessary. So, to prevent a refund, do exactly that - cancel the VCC number In the same fashion as per the above topic. 


In Conclusion

Now that you've reached the final part of this entire guide, you have a clear understanding of why It's Imperative to obtain "replacement Items" Instead of refunds In certain situations. Moreover, you're also well-equipped with the perfect Ingredients to manipulate representatives and put a stop to reimbursing funds back Into your bank account. 

In closing, even though the last dip of receiving a refund In the "double dip" and the "triple dip" method Is not on-topic with this article, It's still relevant In every sense of the word - for the reason that "replacement Items" were required to complete the dip. And If the replacement fails, so too does the method! So, make a mental note of this when formulating each one.  

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